Cancellation Policy
P.S. Massage Clinic @ Therapeutic Elements respectfully asks that you provide us with a 24 hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 24 hour notice we are often unable to fill that appointment time. This is an inconvenience to your therapist and also means our other clients miss the chance to receive services they need. For this reason, you will be charged 50% of the service fee for the first missed session and 100% of the service fee for each session after that. We also reserve the right to require a credit card number to be given to book future appointments so that appropriate fees may be charged if a late cancellation does occur. We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, we request that you cancel your session. Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Please do not risk your own safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis. To cancel or reschedule an appointment please call Therapeutic Elements at (540) 566-3771 to directly talk to us, leave a voicemail or text. You can also email us at therapeuticelements.llc@gmail.com or message us on Facebook. Therapeutic Elements values our clients time and we hope our clients values our time as well.
Appointment time Policy
For first time clients we ask that you arrive at least 15 minutes before your appointment to ensure you receive the full massage time you reserved. Being on time for your appointments is essential in making sure you get the most out of your appointment. There is some paperwork that needs to be fill out prior to first appointment.
In order to uphold our professional standards of being 'on time', we cannot give additional time if a client arrives late. If you the client has a 90 minute massage scheduled and you are late, we will not go over to give a 90 minute massage. We will do what we can in the time that is left, we will not give a discount or charge less for the massage. You will be charged for the 90 minute that was originally scheduled. Our time like yours is very valuable. If for any reason we are late starting your appointment you will receive the full scheduled time. Out of respect and consideration for your therapist, other customers and yourself, please plan accordingly and arrive 5-15 minutes before your appointment.
Safety & Health Policy
Therapeutic Elements is dedicated to providing a safe and comfortable massage therapy experience to our clients. Proper guidelines are always followed as set by industry standards and Virginia State law. A clients health history, areas they want worked on, massage pressure, comfort level of draping, massage area likes and dislikes, and room temperature are all taken into account when co-creating the overall massage experience.
With COVID-19 we have new safety and health guidelines to follow. Virginia Executive Orders as of February 2, 2021 Massage centers must comply with the Guidelines for All Business Sectors and the sector-specific guidelines for personal care and personal grooming 6 services expressly incorporated by reference herein. Such guidance includes, but is not limited to, the following requirements:
A. Service providers must maintain at least six feet of physical distancing between work stations.
B. Service providers and employees must wear face coverings over their nose and mouth while working at their place of employment.
C. Provide face coverings for clients or ask that clients bring a face covering with them, which they must wear during the service, except when treating the areas of the nose and mouth.
D. Routine cleaning and disinfection of frequently contacted surfaces must be conducted every 60 minutes of operation. All personal care and personal grooming tools should be cleaned and disinfected after each use. If that is not possible, such items must be discarded.
E. If any such business cannot adhere to these requirements, it must close.
Zero Tolerance Policy
We are License professional with the state of Virginia and as such we have a zero tolerance for any sexual advances, request for sexual favors, making the insensitive "happy ending" joke, requests for no draping/exposing ones genitals during a session, and other verbal or physical conduct of a sexual nature will constitute as sexual harassment will not be tolerated. If any inappropriate contact occurs during a session, the session will end immediately and the client will be charged the full price of the session and banded from making any future appointments. When warranted a police report will be filed and charges pressed.